Refunds and Cancellations

If you are not happy with your plan for any reason, email hello@onlinepersonaltrainer.uk within 14 days of your first payment. We refund that payment in full, even if you have already received your plan and started training. You do not need to give a reason.

The guarantee covers your first payment on any plan: Coached, the 12-Week Kickstart or Plan only.

• Email us from the address you signed up with and say you would like a refund.
• We confirm by email and stop your plan.
• We send the refund within 14 days, to the card you paid with. Your bank may take a few more days to show it.

Coached and Plan only have no contract. Email hello@onlinepersonaltrainer.uk any time before your next payment date and you will not be charged again. Your plan keeps running until the end of the month you have already paid for.

After the first 14 days, we do not refund part-months. That is why there is no contract: you only ever pay one month at a time.

The 12-Week Kickstart is one payment of £199. You can get a full refund within 14 days of paying. After that, it runs for the full 12 weeks and unused weeks are not refunded. It never renews, so there is nothing to cancel at the end.

Under the Consumer Contracts Regulations 2013 you can cancel a service bought online within 14 days. Our guarantee gives you at least as much: a full refund within 14 days of your first payment, even if your coaching has started.

Under the Consumer Rights Act 2015, our coaching must be provided with reasonable care and skill. If it is not, tell us and we will put it right, or give you some or all of your money back.

Email hello@onlinepersonaltrainer.uk. Our full terms and conditions also cover payments and cancelling.